CABBY

Welcome to Cabby. This policy outlines our approach to handling the personal data of Cabby users (“you” or “your”).

This policy applies when you use Cabby websites, mobile applications, products, content, or services (collectively “Platform” or “Cabby”), or when you contact us. It does not cover how we handle information about our employees, candidates, or business partners.

We adhere to applicable local laws regarding all practices described in this policy. If there is any conflict between this policy and local laws, we will follow the local laws to the extent of the inconsistency.

Users who request or receive transportation or logistics services via Cabby are referred to as “Riders,” and individuals who provide these services are referred to as “Drivers.”

We collect three types of information about you: information you provide, data we collect automatically, and information obtained from other sources.

We do not collect information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, or data concerning your sex life or sexual orientation.

This may include your first name, phone number, email address, country, and city. If required or permitted by law, we may also collect your selfie image for identity verification, national ID numbers for safety purposes, and emergency contact numbers.

Providing this information is necessary to use Cabby or its features. Please also provide your last name and profile picture if you wish.

This may include your full name, profile picture, driver’s license data, vehicle details (type, make, model, year, color, registration certificate data, license plate, vehicle inspection report, vehicle image), proof of identity, state identification numbers, proof of residency, home address, date of birth, gender, taxation number, insurance details, right to work, driving record, payment or banking information, and other documents required by applicable regulations.

We may also collect background checks and criminal records where permitted or required by law. You must provide this information to register as a Driver.

This includes comments, ratings, and reviews you upload on Cabby.

This may include chat messages, emails, call recordings, and related metadata.

If you participate in promotional programs (e.g., car branding, referral programs), we may ask for information such as your name, email, user ID, phone number, payment or banking information, home address, social media accounts, and vehicle details.

Location Information: We collect location data to facilitate rides, support users, ensure safety, detect fraud, and comply with legal requirements. We collect location information based on your app settings and device permissions

Riders: We collect precise location data from your device while the app is active (foreground and background) from the time you request a ride until it ends. You may use the app without sharing precise location data by entering pick-up and drop-off addresses manually.

Drivers: We collect precise location data from your device while the app is active (foreground and background) in Driver mode. To support insurance coverage, we may also collect location data when the app is closed or not in use. This data helps with insurance and investigating ride incidents.

Transaction Information: Includes data related to the services provided via Cabby, such as amounts charged, payment transaction details, date and time of service, and distance traveled.

Usage Information: Data about your use of our Platform, such as access times, features or pages viewed, system activity, and Platform crashes. We may also collect data related to third-party services you used before interacting with Cabby.

Communications Information: Data about the time and content of communications through the Platform used to provide support, resolve disputes, and improve the Platform.

Device Information: Includes details about your device, such as name, brand, model, IP address, mobile carrier, operating system, screen parameters, and technical data from mobile sensors.

User and Trip IDs: Automatically assigned IDs for each account and trip.

Cookies & Tracking Technologies: We use cookies and similar technologies to collect information. For details, refer to our Cookie Policy.

Information from our service providers, such as background check providers, identity verification services, and financial vendors. If you use a third-party service to sign up or communicate (e.g., Facebook or WhatsApp), we may collect information from those services.

Information from law enforcement and government agencies as required or permitted by law.

Information from referrals or user support, including data related to incidents or complaints.

We use your personal information for the following purposes:

We use automated processes for certain decisions, such as connecting Drivers and Riders, determining ratings, and flagging suspicious activities. Where required by law, such decisions are subject to human review and appeal processes. For objections or appeals, contact us at (http://www.findmycabby.com/contact).

We may transfer your information to entities outside your country of residence. We ensure such transfers comply with applicable laws, including using mechanisms like Standard Contractual Clauses.

We retain your information as long as necessary for account maintenance, legal compliance, or resolving disputes. Retention periods vary based on legal requirements and specific data types.

We implement technical, legal, and organizational measures to protect your information. Although we strive for high security, absolute security cannot be guaranteed.

We implement technical, legal, and organizational measures to protect your information. Although we strive for high security, absolute security cannot be guaranteed.

We may update this policy to reflect changes in laws or operations. Updates will be posted with the “Last Updated” date. Continued use of Cabby signifies acceptance of the most recent policy.

For questions or concerns, contact us at (http://www.findmycabby.com/contact). We will respond in accordance with applicable laws and after verifying your identity. For users in the USA: Cabby USA Inc.